Connectco has a commitment to service. We still provide support, system upgrades, software support, and maintenance to 90% of clients with whom we have done business in the past. We are loyal to our clients. When clients have problems, we are there to resolve them. Connectco knows that client work stations, networks and businesses systems make the difference between profits and losses, between customer satisfaction and lost sales. Connectco keeps the system running.

Most work stations, servers and peripherals have manufacturer's warranties for one to three years. A few manufacturers, such as Compaq, offer on-site repair under warranty, within 24 hours. Many will only repair hardware at the factory.

Connectco offers the following support services:

Hardware repair and maintenance, with periodic system checks and preventive maintenance, all under a yearly maintenance contract at a fixed cost. The contract cost will vary, depending on the system complexity, number of hardware items, and required response times. The cost will increase after hardware warranties have run out.

Hardware repair and system help, on call, at a cost of $100 per hour of professional labor, plus parts and materials.

New hardware or software (off-the-shelf or custom) to upgrade or enhance the client's system,

Training for new employees and other employees for new systems or standard office automation packages, such as word processors or spread sheets.

System upgrades for more speed or flexibility, or new ways of doing business. This includes informing the customer, gratis, of new developments which will enhance his efficiency and profits. Professional labor will be charged to do upgrades, at a rate of $100 per hour.

Much support can be given over the telephone, and many problems can be diagnosed by modem. Some servers have pre-malfunction warning systems, which register with warning lights or signals over modem lines.

The professionals at Connectco pride themselves on their prompt and effective service. Client loyalty is our reward.